What franchise owners are saying . . .

1. What has been the greatest reward for you as a franchise owner?

The greatest reward of being a franchise owner other than the money would have to be the fact that I am not doing it on my own. Chatters has a good structure set in place to accommodate the franchisees.

2. Would you recommend franchise ownership as a couple pursuit? Why?

Well that would all depend on the couple. In our store we run it as a family affair and it has brought us all together. We enjoy being together making decisions together and benefiting together.

3. Describe the support you can expect from Chatters head office that can improve your day to day operations?

Well there is a lot of support in many ways. I like the fact that we have a great marketing team, that's one less thing I have to worry about.

4. Has Chatters as a franchisor met your expectations? If so, how?

Yes. There so many reasons. One main reason is that we have five locations and we are still growing.

5. What advice would you give someone considering franchise ownership?

If you use the resources and support staff that head office has in place everything will run smooth.

6. What made you take the leap to multiple salon ownership?

My first location being so successful enabled us to open all my other stores without too much worry and every time we opened a location there was a team from head office that really helped out with all the details.

Moe Elkadri and Richard Elkadri
Multiple Franchise Owners

 

1. What has been the greatest reward for you as a franchise owner?

Setting the store open and having the best grand opening day for any Chatters store. Surpassing all our budgets so far.

2. What drew you to becoming a Chatters franchisee?

I was searching for a franchise for 5 years. In the end it was mostly the Chatters people and business model that they have developed over the last 20 years.

3. Describe the support you can expect from Chatters head office that can improve your day to day operations?

There's nothing that you can't get from Head Office. Every aspect of the operation is supported from ordering business cards to monthly financial analysis.

4. Has Chatters as a franchisor met your expectations? If so, how?

Yes most definitely in all aspects. From signing the deal to stocking the shelves and now our day to day support.

5. What advice would you give someone considering franchise ownership?

Follow the Chatters service and retail manuals. Staffing is very important and customer service is critical.

6. How important is beauty industry knowledge to ensuring your success as a franchisee?

Not critical in my opinion. You will learn as you go. Inventory management, cost of goods profit margins, pre-sells and customer service are all essential to the retail and service business.

Rosemary Buckingham
Chatters St. John’s